FAQ
Here you’ll find answers to the most common questions about DIGI LIVE. Still curious? Get in touch with us anytime.
1. What is DigiLive?
DigiLive is an interactive technology that brings print products and real-world items to life through AR and QR features – without the need for any downloads.
2. Do customers need to install an app?
No. DigiLive works instantly and completely free – all it takes is scanning a QR code with the smartphone camera.
3. How does the integration work?
We integrate your video or content directly into your chosen print or product. You’ll receive a QR code that your customers can scan to access the experience.
4. Can we use our own branding?
Yes. Each QR code can be designed with your own logo and brand identity. The look and feel of our application remains DigiLive.
For businesses that need a fully branded solution, we also offer full White Label options – completely adapted to your design and corporate identity.
5. Can the video or content be changed later?
Yes. The video linked to a QR code can be replaced at any time – the same card or project remains valid.
In addition, you can integrate up to 40 videos and images under a single QR code. When the code is scanned, all media will be available as one interactive project.
6. Where can interactive buttons be placed?
Buttons can be positioned above, below, to the left, or to the right of your video. They are flexible and can be adapted to your design needs.
7. What kind of links can be integrated into the buttons?
- your website
online shops or booking pages
pdf brochures or catalogs
contact forms or email
social media channels
whatsapp chat or direct calls
booking and reservation systems
8. How many videos can be added under one QR code?
You can add up to 40 videos and images under one QR code.
When the QR code is scanned, the application opens and all content is ready. Users can simply point their phone camera at the different images or cards, and each video plays directly – without closing or reopening the application. Everything works in one single session.
9. How do users open the application?
- Open the smartphone camera.
Point it at the QR code.
Tap the pop-up message on the screen.
The DigiLive experience starts immediately – no download needed.
10. Does DigiLive work on all smartphones?
DigiLive works on almost all modern smartphones:
iPhone: Supported on iPhones from 2018 onwards (iPhone XS, XR and ewer) with iOS 17 or later.
Android: Supported on almost all devices from 2015 onwards (Android 6.0 or later).
This means DigiLive works smoothly on nearly every smartphone that customers currently use.
11. What do users need to open DigiLive?
The only thing users need is an internet connection. No app download is required.
If the internet connection is weak, the QR code still works – the video or content may just take a little longer to load. We optimize all media so that it runs smoothly, even with slower internet.
12. What happens if someone doesn’t know how to scan a QR code?
It’s the same process as scanning a restaurant menu QR code. We also provide short instructions that can be printed directly on your card or product.
13. How does the process work if we want to animate something with DigiLive?
The process is simple:
You send us a video and the image or form where the video should be integrated.
We create and provide you with a QR code.
You can place this QR code directly on your print product or design.
If your print project is already in production, we can send you the QR code in advance so it can be included in the design. The videos can then be integrated afterwards – the QR code remains the same.
14. Do videos always have to be rectangular, or can they also be round?
Videos do not always need to be rectangular. We can create masks in different shapes – for example round, oval, or custom forms – so that the video perfectly matches your design or product. This makes it possible to bring even unique shapes and objects to life.
15. Do you also offer design services or video production?
Yes. In addition to the DigiLive technology, we also provide professional design services (logos, layouts, branding) and video production (filming, editing, animation). This way, even if you don’t have your own content yet, we can deliver a complete solution for your project.